Refund Policy

1. No refund for completed services

Refunds will not be issued for tokens used to schedule, manage, and complete deliveries via our platform. Once a delivery has been successfully executed using our system, the corresponding token(s) are considered consumed and non-refundable.

2. Eligible refund scenarios

We may issue a refund or credit tokens back to a user's wallet in the following circumstances:

• System malfunction preventing proper access or execution of the service
• Double billing or duplicate transactions
• Non-activation of service despite payment confirmation

All refund claims will be assessed on a case-by-case basis, and a resolution will be provided at our discretion.

3. Demo availability

We offer a product demo upon request, allowing potential users to explore the platform prior to committing any funds.

4. Refund request process

To initiate a refund or credit request, users must contact our support team via email at [email protected]. Please include the following in your request:

• Your registered account details
• Transaction reference
• Description of the issue

All requests must be made within 7 days of the transaction in question.

5. Non-refundable situations

We do not offer refunds under the following conditions:

• Tokens have been deducted for a completed delivery
• The request falls outside of the defined refund criteria

6. Our rights

Tracit Technology Limited reserves the right to decline refund requests that do not meet the criteria outlined above.

Questions? Reach the team at [email protected].